D

Hello to all potential Home Care Hero Companions! I’m a young, reliable Hero with a lot of diverse work experience. I love working with HCH because it is extremely meaningful work, where I can make strong connections with new people and hopefully change their lives for the better. I consider myself to be an enthusiastic and patient person with a positive attitude towards learning and self-development. Additionally, I constantly seek new opportunities to enhance my skills and knowledge especially through helping others. In the future, I plan to get a TEFL certificate to teach English abroad while pursing my passion for travel. Overall, I am prepared to tackle problems with a unique perspective and use my excellent communication skills to improve a difficult situation. I am dedicated and determined, always striving to fulfil my goals and aim high for the future. I look forward to meeting and working with a variety of wonderful people! WORK HISTORY 28/07/2019- Present - Insight Fundraising- Sales Agent -Telemarketing company who sell raffle tickets for various Australian Registered charities - Learnt a lot of resilience and persistence in this role, adapting a fresh mindset on how to handle rejection and overcome the barriers of fear and negativity - Adapted a new mindset which I can apply to various challenges in the future, knowing I have the experience and knowledge to handle difficult situations - Benefitted from the practical sales experience working with targets and setting long or short term goals for myself 01/09/2019- Present - Star Casino- Games Dealer - Included 6 weeks paid training to learn basic rules of roulette, chipping and customer service skills - Developed skills handling intoxicated or difficult guests - Experience in handling cash and chips - Maintained a high level of customer service, punctuality and presentation 01/07/2019- Present- Tutoroo- English Tutor - Tutoroo is a website used to connect native English speakers with people looking to practise English - I’ve worked with multiple students from different countries, mainly focusing on conversational skills to learn and practise in a fun, engaging way - It has taught me to be patient and also improved my communication and creativity immensely 01/01/2017 – Present - Home Care Heroes - Support Worker - A platform dedicated to connecting elderly or people with dissibilities with passionate companions to provide support and various assistance - I have assisted young and old people with intellectual disabilities or autism by teaching them life skills and accompanying them to different events and activities - I have also provided support and friendship to people suffering from depression - These experiences have shaped me as a person and taught me many valuable skills and lessons in problem solving, communication and patience 
01/01/2018- 01/07/2018 -Cash Converters- Sales Assistant -Meeting and greeting customers -Face to face and over the phone liaison with customers to provide them with product information -Handling monetary transactions (processing cash and EFTPOS payments) -Re-stocking and cleaning shelves -Ensuring there was standard of safety and cleanliness in the workplace environment 
 01/01/2016- 01/07/2018 - Kmart- Apparel Team Member -Customer service on the store floor and in fitting rooms -Managing the stock and returns of clothing -Maintaining a safe and organized workplace environment; including cleaning spills or organizing shelves and tables -Managing incoming calls (includes putting people on hold and transferring calls) -Communicating with customers, managers and co-workers using PA system, push-to-talk radios or face to face 03/04/2017- 14/04/2017- Easter Show- Vendor -Selling drinks and ice creams from a cart -Handling cash and processing EFTPOS payments -Counting money + setting up and restocking cart at the beginning and end of the day -Liaison with superiors and co-workers to maintain sufficient sales -Have a thorough understanding of the event as I was often approached by people asking for directions and other questions -Ad hoc duty was working on a jumping castle where I worked in a small group being accountable for large amount of young children. This included directing them on and off the jumping castle and providing supervision to make sure they were safe and following the rules 
01/07/2017- 30/07/2017- Paddy’s Markets – Promo Staff -Communicating with customers and traders at both Flemington and Haymarket about the upcoming promotion 01/01/2017- 30/01/2017- Urban Theatre Projects- Host for 'Home Country' theatre production -Setting up and distributing equipment such as headphones to audience members -Troubleshooting and general assistance duties such as setting up tables, cleaning and packing away equipment -Ushering people to and from their seats -Answering questions and providing information about the production 01/09/2017- 14/09/2017- Work Placement for Entertainment (TAFE) -Conversing as promo staff with local businesses and people about the upcoming World Cup Polo Championship event -Putting up posters and handing out flyers to engage and inform the locals of the event -Organize and categorize merchandise for the event -Light cleaning duties around the office space 01/07/2017- 14/07/2017- Work Placement for Drama (High School) - I worked as part of the stage crew at NIDA for the Arts Alive Drama Festival - Reading stage plans - Setting up blocks and props for performances - Liaison with industry professionals and performers to ensure the festival ran smoothly 01/02/2017- 14/02/2017- Work for Placement for Event Management Course -Was part of the event staff for ACES Management in Darling Harbour for Australia Day and also the Laneway Festival in Rozelle. My duties primarily consisted of assembling radios for security communication and also assisting with sign-on for security guards working at the events -Liaising with various establishments to make enquiries to ensure the event was planned successfully -Included planning and writing reports for the details of the event
 VOLUNTEER WORK 2018 - AggaCara Monastery, Yangon Myanmar: English teacher 2018 - Cape Cavallho Equestrian Club, Rembau Malaysia: Stable Hand 2018 - ‘Kebun Kaki Bukit’ Organic Farm, Bentong Malaysia: Farm Hand 2018 - Cat Beach Animal Shelter, Penang Malaysia: Assistant Foreign Volunteer 2018 - ANC Insect Farm, Johor Malaysia: Farm Hand 2018 - ‘Blak Box’ by Urban Theatre Projects, Blacktown Australia: Usher 2017 - ‘Teach Children to Surf in Cape Town’ SaveVolunteers, Cape Town SA: Foreign Volunteer 2017 - ‘Cause Corps Sydney’ Creating Colouring Sheets for At Risk Adults, Sydney Australia: Volunteer 2017 - Teddy’ HSC Drama Short Film, Western Sydney Australia: Extra 2017 - The Casting Game’ Independent Feature Film, Western Sydney Australia: Extra 2016 - Dirt Tin’ Tropfest Film, Sydney Australia: Extra
 EDUCATION Year 12 High School Certificate (2017) Rooty Hill High School - Rooty Hill NSW SKILLS

 Customer Service (3 years), Retail (3 years), Photography (1 year), Food Preparation (3 years), Horse Riding (Less than 1 year), Journalism (1 year), Cash Handling (Less than 1 year), Video Editing (Less than 1 year), Microsoft Word (5 years), English Teaching (Less than 1 year)