Support Worker Resource Hub

Understand the basics of support work and feel ready for your first bookings

This level covers essential orientation, expectations and everyday support skills. It’s designed to help you understand how support work operates and what good support looks like on the Like Family platform.


Fundamentals:

• NDIS Worker Orientation Module - Click here →
  An interactive online module explaining what quality and safety mean under the NDIS, including your responsibilities and the Code of Conduct.
• New Worker NDIS Induction Modules - Click here →
  A short series of online modules to help new NDIS workers understand their role, expectations and how to deliver safe, respectful support.
  
  
  

Building basic skills:

Covers the core skills and knowledge you need to support Members on Like Family. All of the free courses below can be accessed by logging into your Like Family Social Carer profile.

• Understanding Disability and Ageing - Click here →
• Developing Practical Support Skills - Click here →
• Communication and Problem Solving - Click here →
• Connecting to Community - Click here →
  
  

Support a wider range of people with greater confidence

This level focuses on safety, communication and understanding psychosocial support. These are some of the most common next steps carers take once they begin working regularly.

Courses and checks:

• Provide First Aid (HLTAID011) - Click here →
  A nationally recognised course covering emergency response, CPR and basic life support, essential for safe community and in-home support.
• Working With Children Check - Click here →
  A mandatory screening process for anyone working with or around children, required for some support roles.
• Supporting Effective Communication (NDIS) - Click here →
  An online module that helps you understand different communication needs and how to support people to express choice and control.
• Introduction to Psychosocial Disability Support (Team DSC) - Click here →
  Well-known sector education that explains psychosocial disability, recovery-oriented practice and how to support people with mental health needs.
  
  

Unlock longer, more consistent bookings when you’re ready

This level is for carers who want to provide personal care or higher-support services. These qualifications and courses are widely recognised across disability and aged care.

Courses and qualifications:

• Certificate III in Individual Support (Disability or Ageing) – CHC33021 - Click here →
  The nationally recognised entry-level qualification for disability and aged care support, covering personal care, safety and professional practice.
• Conduct Manual Tasks Safely (HLTWHS005) - Click here →
  Teaches safe manual handling techniques to reduce injury risk when assisting with mobility, transfers and physical support.
• Supporting Safe and Enjoyable Meals (NDIS Commission) - Click here →
  An online module introducing safe mealtime support, dignity and enjoyment for people who need assistance with eating and drinking.
  
  

Develop specialist skills and stand out as a confident, trusted carer

This level is for carers who want to deepen their knowledge and work confidently with more complex needs.

Advanced learning and frameworks:

• Autism and Behaviour for Disability Support Workers - Click here →
  A practical webinar series designed to help support workers understand autism and behaviour support strategies for adults, with real-world examples you can apply in your sessions.
• Supporting People With Autism (HealthCare Australia) - Click here →
  An online training module that covers key aspects of autism support, including understanding strengths, communication strategies and participation planning.
• Certificate IV in Disability (CHC43121) - Click here →
  A nationally recognised qualification that builds advanced skills in disability support planning, complex needs support and person-centred practices beyond entry-level care.
• Certificate IV in Ageing Support (CHC43015) - Click here →
  A nationally recognised certificate focusing on higher-level care for older adults, including complex health needs, dementia support and coordinated care planning.
• Dementia Australia Training Programs - Click here →
  A range of specialist dementia education and training options designed to help support workers better understand cognitive changes and communicate effectively with people living with dementia.