Support Coordinator & Provider FAQs
This page is for professionals working in NDIS disability and aged care who are assessing whether Like Family is the right fit for the people they support. It focuses on risk, reliability, outcomes, and ease of collaboration.
Are you an NDIS registered provider?
Yes. We are a registered NDIS platform provider and have been providing disability support for over ten years. Registration helps ensure safeguards, compliance, and quality standards are met.
What supports do you provide?
We provide non-clinical disability and aged care supports, including social care, community access, daily living assistance, and personal care where appropriate and suitably qualified.
What supports are out of scope?
We do not provide medical or clinical services. Nursing care, wound care, injections, or other clinical tasks must be delivered by appropriate clinical providers.
Do you support plan-managed participants?
Yes. Tell us the participant’s plan management type and we’ll confirm the practical invoicing pathway.
Do you support self-managed participants?
Yes. Self-managed arrangements are typically straightforward, and we aim to keep the process simple for families.
Do you support NDIA-managed participants?
Yes. We’ll confirm based on the participant’s situation and the support type required.
Do you support Support at Home funding?
Yes. We can work alongside Support at Home arrangements where appropriate, providing flexibility and participant choice.
How do referrals work?
Share participant goals, preferences, risks, and non-negotiables. We’ll shortlist suitable support workers and support a calm first booking to confirm fit.
Do participants choose their support worker?
Yes. Participant choice is central. We believe better fit improves engagement, reduces churn, and improves outcomes.
Can a participant use multiple support workers?
Yes. A small team can improve coverage and resilience, provided it remains coordinated and manageable.
Do you provide personal care?
Yes, where support workers meet the relevant requirements. We confirm scope and suitability before personal care begins.
How do you screen support workers?
We require screening checks, references, and relevant training with offical documentation. Expectations around boundaries, professionalism, and safety are clearly set before approval.
How do you handle incidents or complaints?
Our dedicated customer care team document clearly and act quickly. Concerns are escalated through established and tested processes and addressed transparently.
Do you provide reporting or documentation?
We provide booking visibility and can align with documentation needs where required. Let us know what your compliance requirements are and we’ll work with you.
How do you support continuity of care?
We encourage consistent rebooking of the same support worker once a good match is established. Continuity improves trust, routine, and outcomes.