Support Coordinator & Provider FAQs
This page is for professionals working in NDIS disability and aged care who are assessing whether Like Family is the right fit for the people they support. It focuses on risk, reliability, outcomes, and ease of collaboration.
What is Like Family and where does it sit in the care ecosystem?
Like Family is a support platform that connects members directly with consistent support workers, while providing structure, safeguards, and operational support. We sit between traditional providers and fully independent arrangements.
How does Like Family support Support Coordinators and Providers?
We help you place participants with reliable, well-matched support workers quickly and sustainably. Our model reduces churn, improves continuity, and supports better long-term outcomes.
Is Like Family suitable for complex or evolving needs?
Yes, where needs are appropriate for community-based and in-home support. Many members start with social or low-intensity support and scale up as trust and needs evolve.
How are support workers screened and managed?
All support workers are screened, video interviewed, reference-checked, and verified before joining. We also provide platform safeguards, visibility over bookings, and clear communication channels.
Who holds responsibility and risk?
Like Family provides platform protections, insurance coverage, and operational oversight. Support workers operate independently, while members and coordinators retain choice and control.
How does pricing work?
Pricing is transparent and aligned with NDIS and aged care expectations where applicable. There are no long-term contracts, lock-ins, or opaque fees.
How quickly can support be arranged?
In many cases, support can be matched and started within hours, depending on location, preferences, and availability.
How does Like Family reduce provider and coordinator workload?
By improving match quality and continuity, Like Family reduces repeated placement cycles, complaints, and crisis-driven changes.