Support Worker FAQs

Support workers on our platform operate as independent contractors, not employees. This means you run your own work as a sole trader using your ABN, choose your availability, and accept bookings that suit you. As a contractor, you are responsible for your own tax, superannuation, and insurance arrangements.

To join, you’ll need to complete the required screening checks, provide references, verify your identity, complete required training, and have an ABN. These requirements help keep members safe and ensure trust on both sides.

Yes. An ABN is required because support workers operate as independent contractors. We’ll guide you through where it’s used, including payments and onboarding.

Approval time depends on how quickly checks, references, and training are completed. Many support workers are approved within days once all required documents are submitted correctly.

In many cases, yes. Whether you need an NDIS Worker Screening Check depends on your state and the type of support you provide. We’ll confirm exactly what applies to you so you don’t complete unnecessary checks.

Often yes. Some roles require both an NDIS Worker Screening Check and a Police Check. We’ll let you know which checks are required for your situation.

You’ll need to complete required training modules that cover safety, boundaries, and what good support looks like in everyday situations. This helps ensure support is delivered consistently and respectfully.

Yes. Personal care support requires specific qualifications and suitability. You’ll only be listed for personal care bookings if you meet these requirements and provide the relevant evidence.

Most support workers provide social care and community access, such as companionship, outings, routines, and everyday assistance. If you’re qualified, you may also provide personal care support.

No. Support workers do not provide medical or clinical care. Any support that requires nursing or medical oversight must be handled by a clinical provider.

Support is typically provided in people’s homes or in the community. Some support may also be delivered via phone or video, depending on the booking and member needs.

We publish pay rates transparently. Rates can vary depending on the type of support you provide, such as social care or personal care, and whether the booking is on a weekday or weekend.

Yes. As an independent contractor, you set your availability and choose which bookings you accept. While flexibility is a key benefit, consistency often leads to better rebookings and more regular work.

Completing onboarding quickly, setting broad availability, and having a clear, genuine profile all help. Members often choose support workers who feel reliable, approachable, and easy to communicate with.

Confirm expectations, routines, safety considerations, and what a good shift looks like. A calm and clear first booking helps build trust and sets the tone for ongoing support.

Pause and clarify immediately. If it still doesn’t feel right, step back and escalate through the appropriate support pathway rather than pushing through. Safety always comes first.

Be reliable, communicate clearly, remember preferences, and do the small things well. Members rebook support workers who make life feel calmer, more organised, and more human.