Support Worker FAQs
This page answers common questions from people considering becoming a Support Worker with Like Family. It is written for first-time visitors who are comparing different ways of working in care and want clarity before signing up.
What is Like Family and how does it work for Support Workers?
Like Family connects you directly with people and families looking for support, while providing structure, safeguards and tools to manage your work. You choose who you support, when you work, and how often.
Am I an employee or self-employed?
Support Workers on Like Family are independent. You manage your availability and accept work that suits you, while we provide the platform, payments and support systems.
How is this different from working through an agency?
You are not assigned shifts or moved between clients. You build ongoing relationships with people you choose and have more control over your schedule and workload.
What kind of support work can I do?
Work can include social care, disability support, aged care and personal care, depending on your skills and experience. Many roles focus on companionship and community access, not just physical tasks.
Do I need formal qualifications?
Some roles require specific qualifications or experience, particularly for personal care. Other roles value life experience, reliability and interpersonal skills, especially for social care.
Is this suitable if I want to focus on social or mental health support?
Yes. Many members are looking for support related to mental health, neurodiversity or social connection, not just physical assistance.
How do I get paid?
Payments are processed through the platform, so you do not need to invoice clients directly. Rates are clear upfront and paid reliably.
Can I choose who I work with?
Yes. You can view profiles, accept requests and meet people before committing to ongoing support.
How flexible are the hours?
You set your own availability. Some Support Workers work a few hours a week, others build a regular schedule.
Is there support if something goes wrong?
Yes. Like Family provides platform safeguards, guidance and support if issues arise, while still allowing you to work independently.