Member FAQs

We support people who need disability or aged care support, as well as family members or guardians organising care for someone else. Many of our members are using NDIS funding, Support at Home funding, or paying privately.

In many cases, support can start within days, depending on your location and the type of support you need. If support is urgent, we’ll help you shortlist suitable support workers quickly so you are not left waiting.

Create an account, tell us what support you need, and browse support worker profiles. We recommend starting with a free Meet & Greet so you can confirm comfort and fit before committing ongoing.

We offer social care and personal care delivered by support workers. Our focus is non-medical, everyday support that helps people live well, stay connected, and feel supported in daily life.

Social care is support that focuses on connection and everyday life. It can include companionship, community access, outings, hobbies, errands, routines, and light household support. Social care often helps reduce loneliness and build confidence.

Personal care is hands-on help with daily personal tasks such as showering, dressing, toileting, grooming, mobility assistance, meal preparation, and medication prompts within a non-clinical scope. Personal care is always delivered with dignity, consent, and respect.

We don’t provide medical or clinical care. This includes nursing tasks or medical treatment. If clinical support is needed, we’ll be upfront and help you understand what should be handled by a different provider.

Yes. You choose your support worker based on experience, personality, interests, communication style, and availability. Choice is important because the right match makes support feel safer and more sustainable.

Yes. Once you find a good match, you can keep rebooking the same support worker. Consistency helps build trust, routines, and confidence over time.

If your support worker is sick, on leave, or changes availability, we can help you find a suitable backup so your support continues with minimal disruption.

Support workers who provide personal care complete the required screening checks and hold relevant qualifications or verified experience. We also use safety assessments to make sure personal care tasks like showering, dressing, and mobility support can be delivered safely.

Yes. You can arrange a Meet & Greet before committing to paid support. This gives you a chance to confirm comfort, trust, communication style, and personality fit, which is especially important for personal care.

All bookings are insured. If there is an incident, concern, or misunderstanding, our customer care team steps in to help resolve it quickly and transparently.

Yes. We’ve been a registered NDIS provider since 2016 and have been providing care for over ten years. We support participants using different plan management types and will explain what applies to your situation.

Yes. You can use NDIS funding with us when supports are reasonable and necessary and align with your plan goals. How this works depends on how your plan is managed, and we’ll explain the practical steps before you start.

Yes. You can use Support at Home funding with us. Our platform is designed to work alongside your funding so you can get flexibility and make the most of your budget. Many members also start privately while waiting for funding approval.

You can still start support. You can begin privately and switch to funded payments once your funding is confirmed. This helps avoid gaps in support when care is needed now.

Signing up, browsing support workers, and messaging potential matches is free. There are no subscription fees, lock-ins, or prepayments. You only pay once a booking is confirmed and completed.

Payment depends on your funding type and setup. We’ll explain when charges occur, how invoices work, and what to expect so there are no surprises.

Yes. You can change or cancel bookings, and we encourage giving as much notice as possible. Cancellation terms are explained upfront so expectations are clear for everyone.

We have support workers across Victoria, New South Wales, Queensland, and South Australia. If you live outside these areas or need flexibility, we also offer phone and video bookings.