Member FAQs
This page is designed to answer the most common questions people and families have when comparing support options. If you are new to care or unsure which model is right for you, start here.
What does Like Family actually do?
Like Family helps you find, choose and manage support workers who fit your life, values and goals. We focus on consistent relationships, flexibility and transparency rather than rotating carers or rigid service models.
How is this different from a traditional care provider?
Traditional providers usually assign carers based on availability and rosters. With Like Family, you choose your support worker and keep the same person over time, giving you more control and continuity.
Is Like Family an agency or a marketplace?
We combine the best parts of both. You get choice and flexibility similar to a marketplace, with added screening, safeguards, support and structure that families expect from a provider.
Who are the support workers?
All support workers are screened, interviewed and reference-checked before joining the platform. You can view profiles, see experience and interests, and choose someone who feels right for you.
Can I meet a support worker before booking?
Yes. You can organise a Meet & Greet to see if the connection feels right before committing to ongoing support. New Members receive 5 free Meet & Greets when they join the platform.
What types of support can I get?
Support includes disability support, aged care, social care and personal care. Many members use a combination depending on their needs and how those needs change over time.
Do I need NDIS or government funding?
No. You can use NDIS or self-managed funding, aged care funding, or pay privately. We support all three so you can choose what works best for your situation.