Aged Care Support that feels like family
Connecting you with high quality trusted support that maximises your care budget, whether you have government funding or pay directly.
We ensure every connection is built on trust, compatibility and genuine care. So you can find the perfect match to stay independent, active and keep enjoying life!
10 years of building trusted connections
1M+ support hours delivered across Australia
4.6 star Google rating
Our aged care services
Community & Social
Companionship
Community access
Getting out and about
Personal Care
Moving safely
Meal assistance
Showering & hygiene
Dressing & grooming
Medication reminders
Health & Wellbeing
Fitness & exercise
Appointments
Health and wellbeing support
Why families choose Like Family
At Like Family, we empower you to take charge of your care experience. As a registered digital platform operator for Support at Home, our platform delivers both flexibility and reliability. We provide more choice, control, and value than traditional providers, while ensuring trust and compliance are always prioritised.
Maximise your budget
Our affordable rates are 1/3 less than traditional providers, ensuring your funding delivers significantly more hours of quality care than you get elsewhere.
Easily Manage your payments
Pay directly, invoice your Registered Provider or blend your payments for maximum control over your fund.
Calculate your budget savings
Total control & perfect match
Unlike traditional providers, you are in charge: browse, message, and choose your own Support Workers directly on our platform. You can decide what services they provide, how they deliver them, and when they visit.
We offer 5 free Meet & Greets - guaranteeing a connection that truly fits your needs
Trusted and compliant care
Backed by 10 years of experience in aged care and built from a personal need, we understand what safety means.
Carers on our platform are vetted with rigorous compliance checks and processes. We ensure they are not only correctly experienced but also share our values and desire to make a real connection.
Comprehensive Care services
Easily build your care team for needs ranging from Everyday Living (domestic assistance and meal prep) to Independence Support (personal care, companionship and respite) - all from one platform.
Get your support started in 3 simple steps
Step 1: Tell us about you
Create a free account and tell us a little about yourself: your support needs, routines, interests and preferences. This helps us find a carer who truly feels like the right fit.
Step 2: Find your perfect match
We'll suggest compatible Social Carers based on your needs. Browse their profiles, message them directly, and enjoy up to 5 free Meet & Greets to find the person who feels just right.
Step 3: Schedule support & payments
Once you've found your match, booking sessions is simple. Payment works around your funding: private clients are charged securely to your credit card once a session is confirmed, and Support at Home clients receive a straightforward invoice sent directly to their Registered Provider.
See What the Community is Saying
We're proud to have an average 4.7/5 Google rating from over 150 reviews
Like Family are really like family. I can call on them for anything and they go above and beyond to assist with any supports I need.
Giselle, Member
The Social Carers who support our Josiah have become a valued part of our family. They are generous, fun, easy going and professional. We love them.
Josiah, Member
Like Family carers are helpful, courteous and keen to make a difference to people's lives. I can get out of the house and enjoy trips around Sydney and increase my mobility at the same time.
Trish, Member
Like Family are really like family. I can call on them for anything and they go above and beyond to assist with any supports I need.
Giselle, Member
The Social Carers who support our Josiah have become a valued part of our family. They are generous, fun, easy going and professional. We love them.
Josiah, Member
Like Family carers are helpful, courteous and keen to make a difference to people's lives. I can get out of the house and enjoy trips around Sydney and increase my mobility at the same time.
Trish, Member
Like Family are really like family. I can call on them for anything and they go above and beyond to assist with any supports I need.
Giselle, Member
The Social Carers who support our Josiah have become a valued part of our family. They are generous, fun, easy going and professional. We love them.
Josiah, Member
Like Family carers are helpful, courteous and keen to make a difference to people's lives. I can get out of the house and enjoy trips around Sydney and increase my mobility at the same time.
Trish, Member
Meet our Social Carers
Built from Personal Experiences
When Mat was 26, both his mum and dad were diagnosed with life-threatening illnesses. He and his partner Jenna quickly realised that while medical care was essential, what his parents really needed was company - someone to spend time with, share experiences, and help them stay connected to their community. They needed someone like family when Mat and Jenna couldn’t be there.
That’s how Like Family was born-to connect older Australians with Social Carers who do more than just a job. They become a meaningful part of someone’s life, providing support, friendship, and a sense of belonging.
We’re here to support you
Book a FREE Consultation Call
Starting support can feel overwhelming. There’s a lot to think about, and it’s not always clear what the right kind of support looks like, or where to begin.
This consultation is designed to take that weight off your shoulders.
We’ll guide the conversation and help turn uncertainty into something clear and actionable. Together, we’ll:
- Understand your situation, routine, and what matters most to you
- Explore the kind of support that would genuinely make a difference
- Shape your needs into a clear plan and next step
- Get everything set up so the right carers can come to you
Frequently asked questions
Does Like Family offer medical care?
No, we don't, but we can connect you with appropriate services. We collaborate with a number of care providers so you can get our quality companionship combined with expert nursing and medical care from our partners — all within your budget.
Can I use my Support at Home package funds on your platform?
Yes, absolutely. Our platform is designed to work seamlessly with your Support at Home package funds. Using our service helps you maximise your package value, as our affordable flat rates are significantly lower than the industry average.
What is the cost for signing up and viewing carers?
Signing up, viewing carer profiles, and messaging potential matches is completely free. You only pay when you make and confirm a booking for support services.
Unlike other platforms that may charge for personalised support, we provide a free concierge service to help you with matching, booking and administrative questions along the way. We encourage you to sign up, browse our carers, and even book your 5 free Meet & Greets at no cost.
How does the 5 Free Meet & Greet policy work?
Our 5 free Meet & Greets are a core part of our service, designed to ensure you find a connection who feels right before committing to paid support. This process is completely free and zero-obligation.
The Meeting: The Meet & Greet can take place over video call or in person, ideally at a neutral public space like a cafe. The first hour of that meeting is on us, and we expect it to last one hour maximum.
The Goal (Mutual Choice): This meeting is a relaxed, no-obligation opportunity for both you and the Social Carer to assess compatibility. It's just as much about them choosing to work with you as it is about you choosing them. Use this time to discuss your specific care requirements, experience needs, and expectations from both sides.
When to Use Them: You can use your free Meet & Greets at the beginning of your journey, or later on if you are looking to add new Social Carers to your team.
The Process:
- Browse & Message: Once you sign up, you can view and message Social Carer profiles directly on the platform.
- Request: If you feel you would like to work with someone, you can ask them for a Meet & Greet.
- Booking: When creating the booking, you will see a specific Meet & Greet option if you have never made a booking with that Social Carer before.
How do I get set up to use my funding with your platform?
The process is simple and transparent:
- Sign Up: Create a free account and let us know that you have Support at Home funding.
- Request Approval: You will need to request that your Registered Provider approve us for payments (invoicing).
- Booking Begins: Once we confirm the approval with your Registered Provider, you will be able to make bookings on our platform immediately. The invoices will be sent to your Registered Provider for payment against your Support at Home funding package. You will have visibility over payments on our platform.
What if I don't have Support at Home funding yet, or if I am waiting for approval?
You have flexible options to access support quickly:
- Option 1: Paying Privately (Immediate Start): If you need care right away or prefer to pay for support yourself, you can start immediately! Simply sign up, find your perfect Social Carer, and begin booking sessions. You pay our affordable flat rate securely via your credit card, bypassing all government administration.
- Option 2: Care While You Wait for Funding: If you are currently waiting for your Support at Home package to be approved, you can start accessing care now by paying privately (Option 1). Once your funding is confirmed, you simply notify our team, and we will switch your payment setup to invoice your Registered Provider, ensuring a seamless transition.
- Option 3: Applying for Funding: If you haven't started your application, you can sign up and browse carers for free. Our team can also offer general guidance on starting your application for the Support at Home program, helping you prepare for when your funding is approved.
My elderly parents want to maintain their independence at home. Can you help?
Of course! We offer a range of services to help people like your parents to live independently. Just select "Friends & Family" when you sign up to Like Family.
What type of vetting do your support workers go through?
All our support workers go through a comprehensive vetting process, including all appropriate industry checks, proof of COVID-19 vaccination and at least 2 glowing references.
Do I need to have an aged care package to use Like Family?
No, you can pay directly for Like Family services using your credit card.
Understanding Aged Care support
Supporting the elderly requires an understanding of the diverse needs and circumstances of older individuals. Like Family’s aged care support provides services designed to help them maintain their independence, dignity, and quality of life as they navigate the ageing process.
We are committed to helping older adults remain active, connected, and engaged, and to feel involved and valued in their daily lives and communities.
Our aged care support services include:
- Transport: We can help with getting to and from appointments, social activities, and other destinations, ensuring safe and timely travel.
- Errands: Help with various errands, such as mailing letters, picking up groceries, and managing other daily tasks.
- Companionship: Our Carers provide meaningful social interaction and emotional support, reducing feelings of loneliness and isolation.
- Household tasks: Assistance with cooking, cleaning, gardening, and other household chores to maintain a comfortable living environment.
- Health & wellbeing: Support for maintaining a healthy and balanced lifestyle through activities like morning walks and yoga sessions.
- Community access: Facilitating participation in community events, hobbies, and social activities, enabling individuals to stay connected with their local community.
Like Family's approach to aged care support is centred on empowering older adults to live as comfortably and independently as possible, while also providing peace of mind for their families and loved ones.
We focus on providing care that respects individual choices and preferences, and promotes social well-being.
Navigating aged care options
Choosing the right aged care support can be a complex and emotional process. It's important to understand the different options available and how they can meet individual needs. Common aged care options include:
- In-Home Care: This involves receiving support services in the individual's own home. It can range from a few hours of assistance per week to around-the-clock care. In-home care is suitable for those who wish to remain in their familiar surroundings and maintain their independence.
- Residential Aged Care: This option provides accommodation and 24-hour care in a residential facility. It's designed for individuals who can no longer live independently and require a higher level of care.
- Respite Care: Short-term care provided to give family carers a break from their caring responsibilities. It can be provided in-home or in a residential facility.
- Transition Care: Short-term care and support after a hospital stay, to help older people recover and regain their independence.
Each of these options can be accessed through government-funded programs, private arrangements, or a combination of both. Services can be subsidised by the government, depending on an individual's assessed needs and financial situation.
How Like Family Can Help with Aged Care
Aged care is about more than just assistance. It's also about fostering meaningful connections and enhancing social well-being.
That's why at Like Family, we're dedicated to offering aged care support services that help older adults maintain their independence, stay connected with their communities, and enjoy a high quality of life.
Here's how we can help:
Social connection and companionship
Our Social Carers provide more than just practical support; they offer companionship, friendship, and emotional support. They can engage in conversations, participate in hobbies, and accompany individuals on social outings, reducing feelings of loneliness and isolation.
Personalised support
We recognise that every individual has unique needs and preferences. We take the time to get to know our members and match them with Social Carers who share similar interests and can provide tailored support that meets their specific requirements.
Flexible and reliable care
We offer flexible support options, ranging from a few hours a week to more regular assistance. Our Social Carers are reliable and committed to providing consistent, high-quality care.
Support with daily living activities
Our Social Carers can assist with various daily living activities, including meal preparation, light housekeeping, and assistance with personal care tasks.
Community engagement
We encourage and support our members to participate in community activities, pursue their hobbies, and maintain social connections. Our Social Carers can provide transportation and accompaniment to these activities.
Respite for family carers
We understand the challenges and rewards of caring for an older loved one. We offer respite care services to provide family carers with a well-deserved break, allowing them to recharge and attend to their needs.
