Home Care Heroes works with Support Coordinators throughout the greater Sydney region, Newcastle and the Central Coast as well as Wollongong and the Illawarra region. Our friendly team are proud to help Support Coordinators to choose the right support for their clients. Here are just six benefits we provide to Support Coordinators looking for home care assistance or disability support services:

1.       Passionate, Thoroughly Vetted Heroes

Our Heroes are everyday people who want to help people and make a positive change in the community. Before someone comes onboard as a Hero, they are carefully screened and undergo a rigorous onboarding process including Police Checks, Reference Checks, an Online Values Test, a face-to-face Induction and more.

Has your client bonded with someone they like? Unlike many other providers, we don’t just endlessly rotate staff. If your client has found someone they like, there is no need to endure the frustration of repeating instructions to new disability support coordinators. You can choose to see the same Hero with regular Missions each week.

2.       Customised Support

Home Care Heroes provides customised services which are completely tailored to your client’s needs, by Heroes with skillsets and interests that would be most compatible for your client. Some examples of services that Home Care Heroes provides include companionship to help those feeling lonely, community access and support, skills training, transport to appointments, meal preparation, assistance with sports and exercise and much more! While Home Care Heroes provides non-medical care only, we do work alongside Personal Care providers and can put you in touch with the right contacts.

3.       NDIS-Approved

An NDIS Registered provider, Home Care Heroes has quickly become the trusted name in companionship and non-medical support services to agency, plan managed and self-managed members. We provide our services across a number of different NDIS categories;

Core Supports – Daily Activities: Assistance with Daily Activities

Core Supports – Daily Activities: Assistance with Social and Community Participation

Capacity Building Supports – Social and Community Participation

Capacity Building Supports – Improved Daily Living

Capacity Building Supports – Improved Health and Wellbeing

4.       Top-Rated Support

You can manage multiple client profiles with ease on our platform, and link multiple client accounts to your one Home Care Heroes login, so you don’t need to constantly alter your logins for various clients. We offer an affordable $40 per hour flat rate including weekends and public holidays, with no management costs or hidden fees. But don’t just take our word for it – browse through over eighty 5-star reviews on Google reviews!

5.       Free of Charge Meet + Greet

A Meet and Greet is a great way for the Hero and Member to be introduced prior to bookings, and have a brief chat to break the ice. This Meet and Greet is not charged.

It is recommended the meeting should run between fifteen to thirty minutes, and should be hosted either at your client’s home, at the office of the support coordinator, a local café or even via an online video meeting. Attendees should include the client, the support coordinator, as well as the client’s family members if relevant.

A Meet and Greet is the perfect opportunity for the Member to determine if the Hero is the right fit for them, as well as to run through logistical points such as the regular time and days the client will be requiring support on an ongoing basis, and to organise any extra expenses and transport.

6.       Quick and Easy to Get Started

The very first step is to create a Member profile for your client, before they can get started. If you have existing clients with Home Care Heroes, simply log on to your Coordinator Dashboard and select to add a new member – easy!

If you do not yet have any clients with Home Care Heroes, you will need to create a new Coordinator Account and Member Profile. This generally only takes ten minutes. You can click on this link and simply follow the steps to create an account. In order to be matched with a Hero, every member requires an account.

For more information, call our top-rated customer service team on 02 8310 7531 from 8.30am-5.30pm Monday to Friday, with live chat available outside these hours.