Like Family is a registered NDIS provider helping support coordinators find the right support worker for their participants (not just any support worker). We provide social and community support throughout many parts of NSW, Queensland, Victoria and South Australia.

We know how busy and challenging being a support coordinator can be. That's why we've made finding support on our platform as quick and easy as possible.

Read on to discover 6 benefits of using Like Family to access quality disability and aged care support. If you're interested, get in touch with our friendly team today!

1. Passionate, thoroughly vetted support workers

We call our support workers "Social Carers" because they specialise in providing social and community support. Our Social Carers are everyday people who want to help people and make a positive change in the community.

Before someone comes onboard as a Social Carer, they are carefully screened and undergo a comprehensive onboarding process including an online values test, 3 reference checks, and all relevant industry checks (like an NDIS Worker Check for those supporting NDIS participants). They must also participate in a group induction to evaluate problem-solving and interpersonal skills if they wish to provide social supports.

Has your client bonded with someone they like? Unlike other providers, we don’t just endlessly rotate staff. If your client has found someone they like, there is no need to endure the frustration of repeating instructions to new support workers. They can choose to see the same Social Carer each week.

2. Customised support

Our support services are completely tailored to your client’s needs. They can exercise choice and control over who they work with, what activities they do, and when they receive support.

Choose who they work with

We know how important it is to find the right Carer, not just any Carer. We can help match your participant with a compatible Social Carer based on age, location, support experience, language interests and much more. You can search our network of +3,000 Carers without even signing up.

Choose what they do

Our support workers can help with a wide range of social and community support activities that boost confidence, independence and social skills. These include:

  • a buddy for social events, like going to the movies
  • meal preparation and cooking
  • arts & craft
  • recreational games
  • health and wellbeing, like playing sports
  • transportation
  • outdoor adventures, like hiking
  • household tasks

While Like Family provides non-medical care only, we do work alongside Personal Care providers and can put you in touch with the right contacts.

Choose how and when they receive supports

Our support workers don't just provide 1:1 support — some do small group bookings, online support and sleepover support.

We also have 1-hour minimum bookings, which are perfect for participants who just need a little bit of help during the day.

3.  NDIS-approved    

Like Family has been a proud registered NDIS provider since 2016. We've quickly become the trusted name in social support services to agency, plan-managed and self-managed members.

Our 1:1 hourly rates are 16% below the NDIS price guide with no management costs or hidden fees. This allows our Members to get more support hours out of their funding, whilst ensuring our Social Carers are paid competitively and fairly.

You can use the following NDIS support categories with us:

Core Supports

Capacity Building

4. Top-rated support

Managing multiple participants? Don't worry!

You can manage multiple client profiles with ease on our platform, and link multiple client accounts to your one Like Family login. This means you don’t need to constantly alter your logins for various clients.

We also have an incredible partnerships team onboard to help if you ever get stuck. They can provide a live demonstration of how our platform works, as well as help you get the most out of every match. It's a great way to find high-quality support for your clients and reduce support worker turnover.

But don’t just take our word for it – browse through our 100 5-star reviews on Google reviews, like this one from Leanne:

It’s a pleasure working with Like Family, always there when you need them.
Professional, quality at its finest

5. Free Meet and Greet sessions

A Meet and Greet is a great way for the Social Carer and Member to be introduced prior to bookings, and have a brief chat to break the ice. We offer up to 5 free Meet and Greets per Member to ensure you can meet the right person for your needs.

It's also a great opportunity to run through logistical points such as the regular time and days the client will be requiring support on an ongoing basis, and to organise any extra expenses and transport.

It is recommended the meeting should run between fifteen to thirty minutes, and should be hosted either at your client’s home, at the office of the support coordinator, a local café or even via an online video meeting. Attendees should include the client, the support coordinator, as well as the client’s family members if relevant.

6. Quick and easy to get started

The very first step is to create a Member profile for your client, before they can get started. If you have existing clients with Like Family, simply log in to your Coordinator Dashboard and add a new Member – easy!

If you do not yet have any clients with Like Family, you will need to create a new Coordinator Account and Member Profile. This generally only takes ten minutes. Just head to our website and follow the steps to create an account. In order to be matched with a Social Carer, every Member requires an account.

For more information, call our top-rated customer service team on 1800 545 332 from 8am-6pm Monday to Friday or email We look forward to hearing from you!