At Like Family, our mission has always been to connect people in need with locals who care. Since 2016, we’ve provided over 1.8 million hours of social support, helping thousands of Australians achieve greater independence and build lasting relationships.
This incredible journey has been made possible by our dedicated network of thousands of active Social Carers, who consistently go above and beyond to help our Members achieve their goals.
The NDIS pricing landscape has shifted more than usual this year. The NDIA released its 2026-27 Pricing Schedule alongside the Annual Pricing Review, and the sector is also watching the National Disability Insurance Scheme Amendment (Securing the NDIS for Future Generations) Bill 2026, which could change how pricing determinations are made going forward. Alongside these updates, standard support worker price limits have risen to keep pace with wage and superannuation increases, part of the NDIA's regular review of pricing arrangements.
To continue providing valuable services to members and reward our Social Carers, we’d like to inform you that on 1 September 2026 we will be increasing our pricing.
Why are we increasing our pricing?
Each year, we update our Social Carer rates to make sure they're compensated fairly. From 1 September 2026 we are increasing Social Carer pay rates by 8.70% per hour for 1:1 support, reflecting the rising cost of living.
During our price review, we also took into account this year's NDIS Pricing Arrangements and Price Limits update and the Fair Work Commission's award wage increase.
What does this mean for you?
As a valued member we want to make sure that your pricing stays fair and that's why we are keeping your new rates 9% below NDIS rates, ensuring that you can make the most out of your NDIS budget.
What’s changing?
Our new pricing will come into effect on 1 September 2026 and we are committed to maintaining these prices for 12 months.
Bookings for August will be charged at the current rates.
For Members with recurring bookings, we will be updating your dashboard over the coming weeks to reflect the new prices. From 1 September, your dashboard will show the correct amounts for all future bookings.
1-on-1 booking - Social Care
1-on-1 booking refers to social care support involving 1 Social Carer and 1 Member.
| Service | Member hourly rate | Social Carer hourly rate |
|---|---|---|
| Weekdays | $67.00 | $50.00 |
| Weekends & public holidays | $95.00 | $67.00 |
1-on-1 booking - Personal Care
Personal Care refers to bookings that involve toileting, showering, medication and mobility assistance.
| Service | Member hourly rate | Social Carer hourly rate |
|---|---|---|
| Weekdays | $72.00 | $55.00 |
| Weekends & public holidays | $102.00 | $74.00 |
Group bookings
1-on-2 bookings refers to support involving 1 Social Carer and 2 Members.
| Service | Hourly rate per Member | Social Carer hourly rate |
|---|---|---|
| 1:2 support weekdays | $36.79 | $56.00 |
| 1:2 support weekends | $51.77 | $79.00 |
1-on-3 bookings refers to support involving 1 Social Carer and 3 Members.
| Service | Hourly rate per Member | Social Carer hourly rate |
|---|---|---|
| 1:3 support weekdays | $24.53 | $56.00 |
| 1:3 support weekends | $34.51 | $81.00 |
Sleepover support
Sleepover support, or overnight care, is a 10-hour booking consisting of 8 hours of uninterrupted sleep plus 2 hours of active care.
| Service | Member rate (per night) | Social Carer rate (per night) |
|---|---|---|
| Sleepover support | $310.00 | $235.00 |
Transport costs
If a Social Carer uses their own car to take a Member somewhere during a booking, the cost of transport will continue to be $1.00 per kilometre.
| Service | Member rate per km | Social Carer rate per km |
|---|---|---|
| Transport during booking | $1.00 | $0.90 |
What's staying the same?
- Affordable Rates: Our rates will stay well below the NDIS & aged care industry rates for social support, giving you more time with your Social Carers and flexibility with your budget.
- Simple, Transparent and Flat Hourly Rates: We will continue to charge flat hourly rates, eliminating the need to negotiate prices with your Social Carer.
- No Credit Card Fees: We will not charge credit card fees, so you won’t face any surprise costs.
- Minimum Booking Length: The minimum booking length remains 1 hour for face-to-face support and 30 minutes for video and phone bookings.
- Fair Compensation: We will continue to compensate our Social Carers for their valuable work fairly.
Where does my money go?
We believe in being transparent about how your money is spent. Here’s a breakdown of how the difference between Member rates and Social Carer rates is used:
- Our Staff: We handle invoicing and Social Carer recruitment to save you the stress.
- Insurance: We provide Public Liability and Group Personal Accident Insurance to give our Social Carers peace of mind during bookings.
- Operating Costs: This includes payment processing, which cannot be covered by your funding.
We’d love to hear your feedback
We are committed to ensuring everyone can access the social support they need, regardless of their funding situation.
If you have any questions or feedback about our new pricing, head to our Help Centre to submit an online form or contact our Customer Care team.
We thank you for your continued support,
Mat and Jenna
Founders, Like Family