At Like Family, our mission has always been to connect people in need with locals who care. Since 2016, we’ve provided over 1.8 million hours of social support, helping thousands of Australians achieve greater independence and build lasting relationships.
This incredible journey has been made possible by our dedicated network of thousands of active Social Carers, who consistently go above and beyond to help our Members achieve their goals.
To continue providing valuable services to members and reward our Social Carers, we’d like to inform you that on 1 September 2026 we will be increasing our pricing.
Why are we increasing our pricing?
Each year we update our Social Carer rates to make sure they're compensated fairly for the work they do. From 1 September 2026, we are increasing Social Carer pay rates by 8.70% for 1:1 support, reflecting the rising cost of living and this year's wage review outcomes.
What does this mean for you?
As a valued member we want to make sure that your pricing stays fair and that's why we are keeping your new rates 58% below average Support at Home rates (based on an average of 5 providers), ensuring that you can make the most out of your Support at Home package.
What’s changing?
Our new pricing will come into effect on 1 September 2026 and we are committed to maintaining these prices for 12 months.
Bookings for August will be charged at the current rates.
For Members with recurring bookings, we will be updating your dashboard over the coming weeks to reflect the new prices. From 1 September, your dashboard will show the correct amounts for all future bookings.
Support at Home rates include transport fees under 50km. For bookings with transport over 50kms please contact our team.
1-on-1 booking - Support at Home
| Service | Hourly rate for bookings without Personal Care | Hourly rate for bookings with Personal Care |
|---|---|---|
| Weekdays | $71.00 | $76.00 |
| Weekends & public holidays | $99.00 | $106.00 |
What's staying the same?
- Affordable Support at Home Rates: Our rates will stay well below average Support at Home rates, giving you more time with your Social Carers and flexibility with your budget.
- Simple, Transparent and Flat Hourly Rates: We will continue to charge flat hourly rates, eliminating the need to negotiate prices with your Social Carer.
- No Credit Card Fees: We will not charge credit card fees, so you won’t face any surprise costs.
- Minimum Booking Length: The minimum booking length remains 1 hour for face-to-face support and 30 minutes for video and phone bookings.
- Fair Compensation: We will continue to compensate our Social Carers for their valuable work fairly.
Where does my money go?
We believe in being transparent about how your money is spent. Here’s a breakdown of how the difference between Member rates and Social Carer rates is used:
- Our Staff: We handle invoicing and Social Carer recruitment to save you the stress.
- Insurance: We provide Public Liability and Group Personal Accident Insurance to give our Social Carers peace of mind during bookings.
- Operating Costs: This includes payment processing, which cannot be covered by your funding.
We’d love to hear your feedback
We are committed to ensuring everyone can access the social support they need, regardless of their funding situation.
If you have any questions or feedback about our new pricing, head to our Help Centre to submit an online form or contact our Customer Care team.
We thank you for your continued support,
Mat and Jenna
Founders, Like Family