At Like Family, our mission has always been to connect people in need with locals who care. Since 2016, we’ve provided over 1.2 million hours of social support, helping thousands of Australians achieve greater independence and build lasting relationships.

None of this would have been possible without you, our Social Carers, who consistently go above and beyond to help our Members achieve their goals.

To continue providing valuable services to members and reward our Social Carers, we’d like to inform you that on 1 September 2024 we will be increasing our pricing.

Why are we increasing our fees?

Each year in September, we update our Social Carer pay rates. From 1 September 2024, your pay rates will increase to $43 per hour on weekdays and $60 per hour on weekends for 1-on-1 support to ensure you are compensated fairly for the great work that you do.

During our price review, we also recognised the NDIS Pricing Arrangements and Price Limits and the Fair Work Commission's recent 3.75% award wage increase.

What does this mean for members?

Prices for our members will increase by $2 for 1-on-1 support. This money goes directly to improving your pay rates as Social Carers. Additionally, our new rates are 15.6% below NDIS rates, ensuring that our members can continue to make the most out of their budget.

What’s changing?

Our new pricing will come into effect on 1 September 2024 and we are committed to maintaining these prices for 12 months.

Bookings for August will be charged at the current rates.

For Social Carers with recurring bookings, we will be updating dashboards over the coming weeks to reflect the new prices. From 1 September, your dashboard will show the correct amounts for all future bookings.

1-on-1 booking

1-on-1 booking refers to support involving 1 Social Carer and 1 Member.

Service Member hourly rate Social Carer hourly rate
Weekdays $57.00 $43.00
Weekends & public holidays $79.00 $60.00

Group bookings

1-on-2 bookings refers to support involving 1 Social Carer and 2 Members.

Service Hourly rate per Member Social Carer hourly rate
1:2 support weekdays $33.78 $52.00
1:2 support weekends $47.54 $73.00

1-on-3 bookings refers to support involving 1 Social Carer and 3 Members.

Service Hourly rate per Member Social Carer hourly rate
1:3 support weekdays $22.52 $55.00
1:3 support weekends $31.69 $80.00

Sleepover support

Sleepover support, or overnight care, is a 10-hour booking consisting of 8 hours of uninterrupted sleep plus 2 hours of active care.

Service Member rate (per night) Social Carer rate (per night)
Sleepover support $286.00 $220.00

Transport costs

If you use your own car to take a Member somewhere during a booking, you will receive $0.90 per kilometre. Please remember to log how many kilometres you travelled when you complete a booking.

Service Member rate per km Social Carer rate per km
Transport during booking $1.00 $0.90

What's staying the same?

  • Fair Compensation: Providing our Social Carers with hourly rates above the industry average
  • Affordable Rates: Keeping our rates below NDIS price limits to maximize Member funding
  • Flat Hourly Rates: Maintaining flat hourly rates, eliminating the need for price negotiation

Where does the difference go?

We believe in being transparent about how your money is spent. Here’s a breakdown of how the difference between Member rates and Social Carer rates is used:

  • Quality & Safeguards: Adhering to compliance and regulations to keep our members safe.
  • Insurance: We provide Public Liability and Group Personal Accident Insurance to give our Social Carers peace of mind during bookings.
  • Operating Costs: This includes payment processing, which cannot be covered by government funding.

We’d love to hear your feedback

If you have any questions or feedback about our new pricing, head to our Help Centre to submit an online form or contact our Customer Care team.

We are so grateful to have you in our community and look forward to working even more closely with you this year.

Warm Regards,

Mat and Jenna
Founders, Like Family